1.- Purpose
These General Terms and Conditions for the Provision of Services (hereinafter, General Terms and Conditions) apply to all orders requested from Traductor Jurado en Zaragoza through its legal entity Royal Elba SL by the Client and constitute a legally binding agreement between the Client and Royal Elba SL regarding the provision of translation and apostille services.
Should the parties expressly agree to work under Specific Conditions, the provisions of those Specific Conditions shall prevail over any provisions conflicting with these General Terms and Conditions, while the remaining provisions shall remain unaffected. The possible invalidity of any provision shall not affect the validity of the remaining provisions.
The Client’s own General Terms and Conditions shall only apply after express written acceptance by Royal Elba SL.
Upon acceptance of the quotation, the Client shall be deemed to accept these General Terms and Conditions without the need for further confirmation, unless changes are made within the established period. In such case, the General Terms and Conditions shall be provided again to the Client for acceptance.
The use of the web platform made available by Royal Elba SL and the submission of Original Material by the Client imply acceptance by the Client of all the General Terms and Conditions.
2.- Definitions
– Traductor Jurado en Zaragoza: refers to the brand of the website www.traductorjuradoenzaragoza.es, a translation company managed by Royal Elba SL.
– Royal Elba SL: refers to any of the Royal Elba SL brands, as well as its internal employees and authorised external collaborators.
– Client: refers to the individual, company, organisation, etc., contracting or paying for the work, or the authorised representative of such company or organisation.
– Certified Translation: refers to the translation and certification carried out by a sworn translator certified by the MAEC or the corresponding authority in each case. Certified translation work is carried out by a single professional sworn translator and includes self-review by that translator. It does not include review by a second professional translator.
– Translation: refers to the transfer of a message from a Source Language into an equivalent message in a Target Language, in accordance with professional industry standards.
– Sworn Translator: refers to the internal employee or external collaborator of Royal Elba SL responsible for carrying out the Certified Translation. The Sworn Translator is certified by the MAEC or the corresponding authority in each case.
– Source Language: refers to the language in which the Original Material is written.
– Target Language: refers to the language into which the content of the Original Material must be translated, resulting in the Final Material.
– Original Material: refers to the documents and other material delivered to Royal Elba SL for the provision of certified translation services under these Terms and Conditions.
– Final Material: refers to the final translated and certified version of the Original Material.
– Urgent: refers to orders whose delivery period is expressly identified as Urgent shipping.
3.- Quotations
The quotation provided by Royal Elba SL is free of charge and non-binding.
During the quotation phase, the Client must provide Royal Elba SL with the information necessary for the proper preparation of the quotation (source language, target language, type of document, number of additional copies, etc.).
The quotation provided by Royal Elba SL includes:
- The Certified Translation service, including the translation itself, certification, signature and official seal;
- The type of document;
- The language combination of the order;
- The number of copies requested;
- The total cost of the order;
- Discounts, fees and taxes. Unless explicitly stated otherwise, quotations include IGIC tax, which will be itemised during checkout and applied to the corresponding invoice;
- The estimated delivery date of the order.
4.- Prices and Rates
Unless otherwise specified, rates include taxes but do not include shipping costs. Shipping costs, if applicable, will be shown in the quotation.
Royal Elba SL shall provide the agreed service and invoice it according to the terms and prices indicated in the quotation.
Promotional offers cannot be combined with each other or with other discounts.
The offers and quotations indicated by Royal Elba SL are valid only at the time they are issued and shall not be considered binding on Royal Elba SL unless expressly stated otherwise. Unused discounts offered by Royal Elba SL may be cancelled unilaterally without prior notice. Likewise, discounts apply only at the time the Order is placed and will not be applied retroactively.
Royal Elba SL reserves the right to modify prices, rates and estimated delivery dates indicated in previous quotations. Royal Elba SL shall inform the Client of the new proposed costs or delivery dates before finalising the Order.
Before starting the work, we always verify prices and deadlines as part of our processing procedure.
5.- Order
All orders shall be confirmed upon acceptance of the quotation and full advance payment by the Client, and must be accompanied by all information necessary for the proper provision of the requested service. If the Client fails to inform Royal Elba SL of any important aspects of the service, the Client shall not be entitled to demand any discount or compensation for possible deficiencies or delays arising therefrom.
The delivery time specified in the quotation is approximate and based on the assumption that payment will be made promptly after acceptance of the quotation. If payment is not received immediately, delays may occur in the execution, shipment and delivery of the work. Royal Elba SL shall not be responsible for any delays in execution and delivery according to the initially proposed dates in the event of payment delays attributable to the Client.
If Royal Elba SL does not receive full payment as indicated in the quotation, Royal Elba SL reserves the right not to begin the order until the total amount due has been paid in full.
If Royal Elba SL is unable to fulfil the Order under the conditions indicated in the quotation because, for example, there has been an obvious error in the dates or costs indicated, we shall inform the Client by email as soon as possible and shall not process the order. If payment has already been made, the total amount shall be refunded as soon as possible.
6.- Service Provision
The Client declares and guarantees that: a) the Original Material is owned by the Client or the Client has the right to use or transmit it; and b) the translation of the Original Material and the publication, distribution, sale or any other use assigned to the Final Material does not infringe any copyright, trademark, patent, confidentiality or other third-party rights and shall therefore be used exclusively for lawful purposes.
The Service includes Translation, Certified Translation, Apostille services and delivery of the Order by the method agreed in the quotation. If non-editable Original Material is received, the delivery shall be made in a format as similar as possible to the Original Material, at the discretion of the sworn translator responsible for carrying out and signing the Order. The sworn translator may opt to use continuous text and fill the end of lines with dashes, as notaries do.
The Order shall be deemed completed upon delivery of the certified translation in PDF or paper format (depending on what the Client requested when placing the order), duly certified, signed and stamped by the corresponding sworn translator.
The Client is specifically informed that the only legally valid versions in Spain are those delivered on paper with the signature, seal and certification of the corresponding sworn translator.
7.- Delivery Times
In any of the delivery methods offered by Royal Elba SL, the delivery time indicated in the Order is approximate. Royal Elba SL shall make every effort and use all reasonable means to comply with the indicated delivery method and deadline.
If Royal Elba SL is unable to meet the proposed delivery deadline, it shall inform the Client within a reasonable period as soon as possible and agree upon an alternative delivery date. Delivery shall be deemed to have taken place when it has been demonstrably carried out according to the agreed method and at the agreed place. Delivery shall be deemed late only if it exceeds 48 hours due exclusively and directly to causes attributable to Royal Elba SL, such as shipment delays, and provided that the Client has informed Royal Elba SL in a demonstrable manner by email or telephone with sufficient notice.
In the event of delays exceeding 48 hours, provided such delay is directly and exclusively attributable to Royal Elba SL and no new delivery agreement has been reached with the Client, a refund shall be issued, agreed between the parties, of an amount equal to or less than 100% of the work delivered late.
Under no circumstances shall Royal Elba SL be liable for delays arising from force majeure or circumstances beyond its control, including illness, accident or temporary incapacity of staff, malfunction of fax, email or postal/courier services not directly controlled by Royal Elba SL.
19.- Applicable Law and Jurisdiction
These General Terms and Conditions for the Provision of Services shall be governed by Spanish law. Royal Elba SL, its lawful owner, and the Client, expressly waiving any other jurisdiction that may apply, submit to the jurisdiction of the Courts and Tribunals of Adeje (Spain).
